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Privacy Policy

Effective Date: October 4th, 2024

DOTS L LLC ("we," "our," "us") respects your privacy and is committed to protecting it through compliance with this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website, dotslove.net (the "Site") or engage with our services, including premium subscriptions and account top-ups.

1. Information We Collect

We collect several types of information from and about users of the Site, including:

1.1 Information You Provide Directly

  • Name
  • Email address
  • Payment details (e.g., credit card information or payment method)
  • Subscription preferences and purchase history
  • Any other information you provide through forms on the Site

1.2 Information Collected Automatically

  • IP address
  • Browser type and version
  • Device information and operating system
  • Pages viewed, time spent on the Site, and other usage data

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience, analyze performance, and provide personalized content. You can manage your cookie preferences in your browser settings.

2. How We Use Your Information

We may use the information we collect for purposes including, but not limited to:

  • Operating and maintaining the Site.
  • Processing payments for subscriptions and top-ups.
  • Managing subscriptions, account balances, and internal purchases.
  • Responding to customer service requests.
  • Sending transaction confirmations, billing statements, and updates.
  • Complying with legal obligations.

3. Payment Information

Payments for subscriptions and account top-ups are processed securely through third-party payment processors. We do not store your payment details on our servers unless required for recurring billing. By providing payment information, you consent to its processing by our third-party partners.

4. Sharing Your Information

We do not sell or share your personal information except as described below:

  • Service Providers: We may share information with trusted third-party vendors for processing payments, hosting the Site, or analytics.
  • Legal Obligations: We may disclose information to comply with laws or enforce our rights.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Payment information is retained only as required by our payment processors.

6. Security

We employ reasonable measures to secure your personal information. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

7. Refund Policy

Payments for premium subscriptions and top-ups are non-refundable unless required by law. For billing disputes, contact support@dotslove.net.

8. Your Rights

California Residents

California residents may request information under the California Consumer Privacy Act (CCPA), including access to their data, deletion of personal information, or opting out of data sharing.

To exercise these rights, email us at privacy@dotslove.net.

9. Updates to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page with an updated "Effective Date."

10. Contact Us

For questions about this policy, contact us:

DOTS L LLC

  • Address: 3400 Cottage Way, Ste G2 #26569, Sacramento, CA 95825
  • Email: privacy@dotslove.net
  • Phone: +1 279 280 6326